Sun Splash Pools And Spas - Installed an In-Ground Pool. One Problem After Another.

Springfield, Massachusetts 1 comment
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Hiring Sun Splash Pools and Spas for the installation of an in-ground pool has unquestionably been the worst buying decision of our lives. If you are thinking about an in-ground swimming pool, you may want to reconsider; however, if you are thinking about hiring Sun Splash, run as fast as you can in the opposite direction. I have hesitated to post a review of our experience because, nearly a year later, our pool has not been completed to our satisfaction; however, I feel a moral obligation to warn others against repeating our mistake. If you read positive reviews about this company, I would caution against taking them seriously. I strongly suspect that those may have been written by friends of the contractor or the contractor himself.

The only part of our project that was completed in a timely manner was the signing of the contract and the start of excavation, and that is where our problems began ... right at the start. Once you have a big hole in your yard and a mountain of dirt, it is difficult to turn back. Get used to looking at that big hole and a mountain of dirt for a long, long time. Also get ready to be billed for a long list of cost overruns, once the project gets started. We agreed to pay for a $36,000.00 pool project and would never have entered into the project had we known that the final cost would be $45,000.00. Sun Splash Pools and Spas knows that, too, and that is why they will "lowball" the price on the contract.

Detailed soil data and geographic information are readily available from the Massachusetts Office of Geographic Information, the Massachusetts Agricultural Experiment Station, and the United States Soil Conservation Service. Anyone with years of experience in pool installations should be accessing this data prior to quoting on a project and should easily be aware that there are glacially deposited rocks in the Southern New England subsoil. To excavate under the presumption of a best case scenario that simply does not exist in reality is, at minimum, highly irresponsible. It allows an unscrupulous contractor to write up an order at a unrealistically low price that he knows will have no basis in reality.

Ninety minutes into the start of excavation, our problems began when the electrical conduit and water line from our well were both broken, despite the fact that I had approximated their location prior to the commencement of work. There is the first of the long list of additional charges.

Our biggest problem with this project is the false allegation that this type of pool installation takes 3-4 weeks, "5 weeks under the worst case scenario", and the assurance that we would be "swimming by the Fourth of July". It did not take long for us to realize that nothing that the contractor would tell us came anywhere close to constituting the truth. In the interest of keeping this review as brief as possible, let me summarize a few of the "highlights" of our project:

"¢ A total lack of communication with subcontractors. One excavation contractor agreed to move rocks, for example, but then another excavation contractor showed up to finish that phase of the work. Even though we gave him a landscape boulder (that he probably sold for $100.00 or $200.00), we were charged for moving rocks that the first contractor had agreed to move.

"¢ Not only days, but weeks, when we would not see a worker from Sun Splash Pools. Then somebody might show up in the rain or late on a Friday afternoon to do an hour or two of work.

"¢ Backing a truck into a family member's vehicle, then taking over a month to file an insurance claim.

"¢ Delivering water at 10:00 PM, then expecting the water delivery person to work in the dark to remove wrinkles from the liner.

"¢ Taking three to four weeks to remove those wrinkles from the pool liner.

"¢ Miscalculating the amount of salt to be added to the water of our saltwater pool, then having to remove 1,500 gallons of water. Refusing to pump the water into an empty tanker truck and expecting us to drain the water into nearby wetlands on our property.

"¢ Subcontracting the stamped concrete to another company that did the work incorrectly. Concrete color that was supposed to match an adjoining stone patio did not even come close, the difference between brown and white. The concrete is also cracked from improper drying conditions. Remedial measures to "correct" the situation after the fact have put unknown chemical compounds into the water. We are told that the concrete work has no warranty.

"¢ Despite fine print on the contract that specifies that any use of the pool indicates that the project is accepted as complete, encouraging us on a hot July afternoon to "use the pool".

Although this company may have earned a positive reputation in years past, something has gone seriously wrong. The volume and severity of complaints seem to have dramatically increased in 2011, probably the result of writing up more business than the company could handle. As a result, our project was repeatedly stalled, and we were continually on the receiving end of broken promises. As stated in the beginning of this review, this was without question the worst buying decision of our lives, and our problems have still not been properly resolved.

Hiring Sun Splash Pools and Spas for the installation of an in-ground pool has unquestionably been the worst buying decision of our lives. If you are thinking about an in-ground swimming pool, you may want to reconsider; however, if you are thinking about hiring Sun Splash, run as fast as you can in the opposite direction. I have hesitated to post a review of our experience because, nearly a year later, our pool has not been completed to our satisfaction; however, I feel a moral obligation to warn others against repeating our mistake. If you read positive reviews about this company, I would caution against taking them seriously. I strongly suspect that those may have been written by friends of the contractor or the contractor himself.

The only part of our project that was completed in a timely manner was the signing of the contract and the start of excavation, and that is where our problems began ... right at the start. Once you have a big hole in your yard and a mountain of dirt, it is difficult to turn back. Get used to looking at that big hole and a mountain of dirt for a long, long time. Also get ready to be billed for a long list of cost overruns, once the project gets started. We agreed to pay for a $36,000.00 pool project and would never have entered into the project had we known that the final cost would be $45,000.00. Sun Splash Pools and Spas knows that, too, and that is why they will "lowball" the price on the contract.

Detailed soil data and geographic information are readily available from the Massachusetts Office of Geographic Information, the Massachusetts Agricultural Experiment Station, and the United States Soil Conservation Service. Anyone with years of experience in pool installations should be accessing this data prior to quoting on a project and should easily be aware that there are glacially deposited rocks in the Southern New England subsoil. To excavate under the presumption of a best case scenario that simply does not exist in reality is, at minimum, highly irresponsible. It allows an unscrupulous contractor to write up an order at a unrealistically low price that he knows will have no basis in reality.

Our biggest problem with this project is the false allegation that this type of pool installation takes 3-4 weeks, "5 weeks under the worst case scenario", and the assurance that we would be "swimming by the Fourth of July". It did not take long for us to realize that nothing that the contractor would tell us came anywhere close to constituting the truth.

Although this company may have earned a positive reputation in years past, something has gone seriously wrong. The volume and severity of complaints seem to have dramatically increased in 2011, probably the result of writing up more business than the company could handle. As a result, our project was repeatedly stalled, and we were continually on the receiving end of broken promises. As stated in the beginning of this review, this was without question the worst buying decision of our lives, and our problems have still not been properly resolved.

Review about: In-Ground Swimming Pool.

Comments

Anonymous
#490786

Sun Splash Pools & Spas would like to briefly respond to Peter Pellands review. We politely asked him to remove his untruthful, vindictive commentary. Regretfully he has not.

In an attempt to avoid final payment Peter fabricated a bunch of nonsense that was addressed at a hearing at The Office of Consumer Affairs in Boston, Ma., Docket No. 2011-393 in which the findings were in Sun Splash’s favor.

It is very difficult for us at Sun Splash Pools to digest that he is allowed to post such a vitriolic, unfounded and potentially damaging comment.

We are a reputable, trustworthy family owned business. Our heart and soul goes into every project we do and take pride in every pool we build. Our testimonials on our website attribute to our commitment of quality and customer satisfaction.

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